Straight Talk about Cloud Services and Outages

I think we can all agree, there has never been a service outage where users of the service came away satisfied. The fact that a loss of service occurred is a guarantee that some users are going to be inconvenienced for a period of time.

Whether a business chooses to have their e-mail hosted with an on-premises solution or in the cloud does not eliminate the possibility of an outage.

Despite the outage from 2 days ago, Google’s service levels are still in excess of 99%, which is consistent with the service levels attained by other cloud solution providers that TrueCloud partners with (including NetSuite and Telesphere). How many businesses can boast that achievement for a comparable price?

And the truth is, that the vast majority of users were not terribly inconvenienced and frankly didn’t require or even expect an explanation as to the nature of the outage.

Not unlike an electrical power outage affecting our homes, which everyone has experienced at one time or another, most of us wait diligently while the services are restored. We’re not particularly concerned about the nature of the failure (fallen tree, backhoe cut, etc.) unless the restoration process proves to be lengthy.

We also realize that with a ubiquitous service, there is safety in numbers. The providers of the service have every possible incentive to take the proper precautions and spare no reasonable expense, to avoid the circumstances in the first place.

How many businesses can honestly say that they are operating their IT infrastructure with that same mindset everyday?
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Dave Rice CEO, TrueCloud

www.truecloud.com